The Consumer/Family Satisfaction Team
The Consumer/Family Satisfaction Team helps to make sure that people with federally-funded mental and behavioral health insurance receive quality care, timely service, and courteous treatment.
We conduct regular interviews with clients to get their feedback on health-care providers and report any problems. Our CFS team consists exclusively of people who have utilized the mental or behavioral health-care system, or their family members.
Besides maintaining a high standard of care for our clients, our team often provides a means for people to express other concerns that may arise during the course of a survey. In these cases we can usually put a client in touch with other agencies that can help with his or her specific problem.
Get to know us at the Berks County CFST. We're here for you!
Berks CFST
122 West Lancaster Ave.
Shillington, PA 19607
Suite 103
phone: 610-775-3000
fax: 610-775-4000
email: berkscfst@yahoo.com
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